Injured Worker Help:
In an Emergency Call "911"
Call your supervisor ASAP.
Non-Emergency Related injuries can use the link above to find a clinic to care for the worker.
Call HR Director to inform of the injury: Sarah Johnson 214.642.1501
Manager/Coordinator must go to "Fleet and Safety Page" and complete the First Report of Injury Form to report the injury even if they did not require medical treatment....this must be done within 24 hrs of the injury.
All Auto Accidents must have someone complete Auto Accident Report on the Fleet and Safety Page.
Thank you for visiting the BTS website to find out our most up-to-date information regarding COVID-19 (Corona Virus). Our communication is critically important for our team to have accurate information. Leadership will post important information in this developing situation, as we receive it. The most recent information will be on the top, and older information will be pushed down.
Face Mask / Face Covering...required in some areas
The CDC is recommending face coverings as an additional measure of protection to reduce community transmission. Pay attention to your City Ordinances in your area.
Thank you so much for your continued service during this time of crisis for our nation. Our team's health and safety are our highest priority. We are a part of the essential services to keep our communities connected and informed during this time.
Please continue washing your hands and maintaining the 6ft social distancing. We are going to push through these hard times together...one day at a time. Stay smart, stay safe and let's take care of each other by following the rules and recommendations for the fastest resolution of this health crisis.
Work Order Guidelines from Charter Spectrum
This is the Pandemic Work Order Protocol for techs issued on March 22, 2020. Click the title above for a word document on Charter-Spectrum's work order protocol. And click on the arrows to view the presentation of work flow protocol below.
FAQS - COVID-19, (Corona Virus) Frequently Asked Questions
Who does COVID -19 (Corona Virus) information apply to?
What is happening?
BTS is encouraging everyone to follow recommendations of the CDC regarding maintaining social distance and healthy habits to reduce the spread of corona virus. In addition to CDC recommendations of social distancing, we encourage BTS team members to be mindful of others and remain calm and thoughtful during this time. The good news is.we have great connectivity and can get information to lots of people fast. The bad news is.. not all information is correct. So, we encourage you to be discerning as you gain information. The website for Center for Disease Control and Prevention is https://www.cdc.gov/coronavirus/2019-ncov/prepare/transmission.html This website has the most up-to-date facts about Covid 19 corona virus.
When does COVID-19 affect us and for how long?
Everyone is working together immediately to get ahead of an overwhelming situation. Currently, we don't have large numbers of people who have Corona virus, but the potential is there, if we don't reduce our large gatherings and increase or awareness of hygiene. The length of time these restrictions are unknown at this time, it all depends on how successful we are in managing the day to day situation.
Where is COVID -19 (Corona Virus) happening?
This is an issue for everyone. This virus spread truly demonstrates how interdependent we all are. We are not isolated.as we travel and go about our daily lives. For a moment.just consider the gas pump handle, the door handle at the convenient store, and shaking hands.all opportunities to share germs. So, let's increase our awareness, increase our hand washing, be mindful of others, and let's help each other through this together.
How will COVID -19 (Corona Virus) get resolved?
Over time, this will get resolved.but HOW we get through this is up to us. We have the choice to panic or respond with measured thoughtful action. I encourage you to be leaders in your families and communities. Let's educate ourselves with facts and encourage those around us to be sensitive to others needs. We can socially distance with compassion. I hope we use this situation to create innovative ways to take care of each other, while honoring prudent and healthy practices.
What to do if someone on your team suspects he/she has corona virus?
First, the person must call their health care provider, as recommended by the CDC and not come to work. The person must also contact their manager/supervisor to let them know why they are not attending work. Manager supervisor needs to advise the employee to submit the absence thru the BTS website: www.btscable.com Managers/Supervisors for all corona virus potential cases. you must email HR Director Sarah Johnson, immediately (firstname.lastname@example.org)
Team Members if you have dependents to care for that makes it difficult to work...Are there arrangements to work from home?
We are aware that school has been cancelled for an indefinite period of time. We will take this on a case by case basis. We have team members who can work remotely and others don't have the same ability due to the nature of job tasks. Managers and supervisors need to communicate these issues with their leadership for guidance. BTS will make accommodations as appropriate, but working remotely must be approved by HR Director Sarah Johnson.